Privacy Policy

At vibrant-raven, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in various ways, including:

Personal Data

When you interact with our website, we may collect personally identifiable information that you voluntarily provide, such as:

• Name and contact details
• Email address
• Company name and job title
• Information provided through contact forms
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and approximate location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• Date and time of your visit

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To process and manage advertising partnerships
• To send you marketing communications (with your consent)
• To improve our website and services
• To analyse website traffic and user behaviour
• To comply with legal obligations
• To prevent fraud and ensure security

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your data for specific purposes
• Contract: When processing is necessary for the performance of a contract with you
• Legitimate interests: When processing is necessary for our legitimate business interests
• Legal obligation: When we are required to process data to comply with the law

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service providers: With third-party vendors who assist us in operating our website and conducting business
• Legal requirements: When required by law or to protect our rights and safety
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period depends on the nature of the information and the purposes for which it is processed.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Withdraw consent: Withdraw consent at any time where processing is based on consent

Cookies

Our website uses cookies and similar tracking technologies. For detailed information about how we use cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: Level 12, 456 Collins Street, Melbourne VIC 3000, Australia